Refund Policy

We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
• You must provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at care@thecrazygain.com. Returns should be sent to the following address: 427-B, Jail Road, Lahore, Pakistan, 54000

If your return is accepted, we will provide a return shipping label and instructions on how to send your package. Please note that items sent back without prior authorization will not be accepted.

For any questions about returns, feel free to reach out at care@thecrazygain.com.

Damages and Issues

Inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately to evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please get in touch.

Please note that we do not accept returns on sale items or gift cards.

Exchanges

For the fastest way to get a different item, please return the item you have and make a separate purchase for the new item once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, you’ll be refunded to your original payment method within 10 business days. Please allow some time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at care@thecrazygain.com.

Thank you for choosing APNA TIMES HERBAL! We strive for your complete satisfaction. If you’re not fully satisfied with your purchase, you can return it within 3 days.

Important Note: You are responsible for return shipping costs if you wish to return an item.

Contact Us

• Phone: +92 346 3126804
• Email: care@thecrazygain.com
• Address: 427-B, Jail Road, Lahore, Pakistan, 54000